Company

Current Opportunities at Mid Atlantic

 

macg

Pittsburgh office:

Application Support Specialist at Mid Atlantic Capital Group
Mid Atlantic Capital Group is a financial services organization and we have a position available for the right individual with an application support background.  The application support role will be expected to quickly learn and support in-house applications as well as applications of our partners.  This role will handle end-user support of these applications, as described below in Responsibilities.  This is a day shift position, 8:30 AM – 5:30 PM, Monday – Friday.

Located in Pittsburgh, PA

Education
Minimum Associates Degree in Business or Information Technology, or 2 years equivalent experience.

Desired Skills and Experience

  • Strong application support skills
  • Ability to learn quickly in a fast paced environment
  • Strong computer operations skills
  • Detail oriented
  • Logical and analytical skills
  • Good organizational and time management skills
  • Excellent written and verbal communication skills
  • Desired experience with NFS\Fidelity, Thompson One, Wealthscape (Streetscape), myStreetscape, DTCC, and FBSI
  • Financial Industry experience a plus

Responsibilities
Primary responsibilities, but not limited to:

  • Monitoring, reporting, planning, and coordinating of Important Notices
  • Planning and implementation of changes to various applications
  • Notification of enhancements and changes to users of applications
  • Notification of – Interruptions of Service Notices
  • Provide end user technical and application support
  • User Verification
  • User ID maintenance, including setup, PIN resets, account locks, terminations, etc.
  • View Direct Reporting
  • Linking accounts to user IDs
  • Link Rep Codes
  • Documentation associated with responsibilities
  • Troubleshooting
  • User Rights management
  • Fee Based Tools support
  • User maintenance and support of various applications used throughout the organization
  • Clearing Statement Tasks and Support
  • Application Token Support
  • Various other daily, weekly, monthly, quarterly, and annual tasks